Ordering Policies
Isabella
Grape Boutique & Gift Emporium
has many ways for you to order....please read the following:
If you have any questions, please contact
us....and see how we can assist you!!!
Special Orders
All Special Orders
(non-inventory items) require a
50% NON-REFUNDABLE
DEPOSIT prior to
ordering.
This may be paid with any major credit card, cash, money order,
and/or personal check...as well as
PayPal
Don't have PayPal ???? Sign up here....It's Free!!!!!
Your check must clear bank (10 business days)
before order will be placed.
Feel free to
call us on our toll-free telephone #
1-866-ISABELLA
(472-2355)
for either inquiries
or order placement.
Shipping
"on approval" works like this:
First.....tell us that you are interested in an "approval purchase"
We will ship
any in-stock inventoried item to you, charging you only for the freight to ship.
You have 24 hours after receiving the item to try it on, inspect it, and see if
it is what you want.
If, after trying it....you decide to keep it, just call us, and we will charge
your credit card for the item,
and mail you the receipt.
Don't like it??? Or, don't want it??? No problem....call us for a
Return Authorization (RA) number,
and just ship it
back to us. YOU MUST CONTACT US FIRST, before shipping the item back to
us!!!!!
The item must be returned exactly as you received it....tags in place,
etc.
This is a great
way to try clothing, shoes, etc....at your leisure, in your home, with your
accessories.
Returns/Credits
Our return policy for purchases, either
thru the web site or toll-free number, is the same as it is for our store:
_______________________________________________________________
Merchandise must be accompanied by
original sales receipt and tags
All orders subject to 10% re-stocking charge
Return must have a "Return Authorization" (RA) number prior to being
returned/credited
Call or email for "RA" number prior to returning any items
No refund on marked-down or close-out
items
Shipping Charges
Our shipping charges are:
Up to $10.00 in purchases-----$7.00 shipping charge
$10.00 - $50.00 in purchases------$8.50 shipping charge
$50.00 - $100.00 in purchases------$11.00 shipping charge
$100.00 - $200.00 in purchases------$13.50 shipping charge
Over $200 in purchases------$15.00 shipping charge, unless otherwise noted
(Exceptionally
large items, as well as those needing special handling or out of the country
delivery
will be subject to additional charges....please contact us for shipping charge
quotation)
We ship via
FedEx - Home Delivery & Express
United Parcel Service
United States Postal Service